Terms and policies

Shipping & Handling

We ship worldwide.

Most orders are shipped the next business day if placed before 3PM GMT+3 Monday-Friday (excluding select Holidays). Orders placed after 3PM or on the weekend and select holidays will be processed the following business day. Orders may be delayed from shipment due to discrepancies in payment or billing/shipping information.

Note: Shipping information cannot be updated or changed once the order has been completed and shipped from our facility. All shipments returned back to us due to incomplete/invalid shipping address are subject to a return shipping fee which will be deducted from your refund. Flint-and-steel is not responsible for return to sender fees. As precautions please make sure that all information under shipping is correct before finalising your order.

All packages are shipped via Russian Post. After the shipment is released by Russian Custom authorities your National postal service will complete the delivery.

Average Transit Time (from the date of shipment) for worldwide shipments is 14-21 days.

Taxes and Duties

All applicable custom fees, taxes and duties are the sole responsibility of the customer. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages up to 45 business days.

Price & Payment

Prices for products are quoted on our website in US Dollars.

When ordering from our website in addition to the price of the products you will be charged delivery fee (international flat rate fee is US$ 12,80).

We accept PayPal.

PayPal mechanism is integrated in our site which makes checkout process secure and easy.

Order Tracking

AWB number will be sent to your e-mail address within 24 hours of the order dispatch. Upon request we can also provide AWB scan.

Order can be tracked using the link below:

You can also tack your shipment via official Russian Post web site (http://www.russianpost.ru/tracking20/English.htm), but it will not show package status after shipment was released by Russian Customs authorities. In this case you can proceed tracking the shipment using tracking service of you national postal service (USPS for USA, Canada Post for Canada).

Return Policy

Flint-and-Steel.com accepts returns on full priced merchandise in its original condition. Returns must be sent within 14 business days from the date of the delivery.

All shipping charges are non-refundable.

Flint-and-Steel.com reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the 14 day return period.

Ship your return through an insured traceable carrier, as Flint-and-Steel.com cannot be responsible for lost, mis-delivered or damaged packages.We strongly recommend that you keep record of the tracking number.

An email notification will be sent to you once your package has been received and processed by Flint-and-Steel.com. Refunds will be issued in the original form of payment (PayPal refund procedure) within 5 business days from the date of your return package arrival.

Any error or damage in a shipment must be reported within 48 hours of the package arrival.

Privacy Policy

When you purchase from our online store, we collect your name, shipping addresses and e-mail address. You provide this information so we can process and ship your order. We respect your privacy by not selling, trading or otherwise sharing this information with anyone else, for any reason, without your express written permission, except as may be required by law.

Our e-newsletters always contain an easy way to opt-out (unsubscribe) at the bottom of each email.

Shopping Online

To add an item to your bag, simply click the “Add to cart” button next to it. (Items you put in your cart will not be purchased until you complete the checkout process.)

To view what is in your car at any time click the “View cart →” link in the page footer.

To remove an item from your cart, simply click the X sign to the left from the item or reduce quantity by pressing “-“.

To purchase what you’ve selected click on your shopping cart and click “Checkout →” link in the page footer. Follow the simple steps to purchase your items.

Click here any of the links below to visit our online shop

Buy a firesteel
Buy ready-to-use flint and steel kits
Buy flint and char cloth