Dear ______,
Thank you for purchasing from Flint and Steel!
We really hope that you enjoy your new fire making kit (can we say "new purchase" instead of "new fire making kit" as some could have purchased just a striker or even piece of flint or tinder box) and get plenty of use out of it.
If you have any questions or issues (can we leave just "questions" as those who have an issue would certainly have questions; I would not like all people think they could have had an issue with the kit) at all, please don't hesitate to get in touch with us and we will be happy to help you. We will do our best to answer all queries within 24 hours, but in the meantime you can check out our instructional videos <link>.
We are constantly striving to improve our products and services, so we are offering a guaranteed 10% discount on your next purchase if you take part in our short survey <link>.
We appreciate all your feedback, so if you'd like to let others know what you think of our range, then you're welcome to leave a few words on our Facebook page https://www.facebook.com/PrimitiveFireMaking.
I would like to emphasise this paragraph and would would prefer to say "to learn/know" rather then "improve", as "improve" might imply we are not sure our kits are good enough.
We are always trying to learn what people think of our products and would very much appreciate if you find a few minutes to leave your feedback on our official Facebook page https://www.facebook.com/PrimitiveFireMaking. You can do so by just writing what you want on the timeline. Should it be even very short as a few words, we would be very grateful.
This feedback will not only help us to further work on our products perfection, but will help others get the idea of what those who use our products think of them.
Sincerely yours,
The Flint and Steel Team
